I know it's nothing big relating to the world of Xbox but looking at the staff page (maybe change the permalink from /about/ ?) but some staff have no bios whatsoever and I even wondered who this Jeff person was. Maybe there could be some sort of set questions so we get to know the staff. I know some people don't like to give full names but something like..
Role at GTN: (maybe a bit of info rather than owner, community admin, etc...maybe what each role entails, key responsibilities etc)
This could also stop you Eric getting all the requests when they could be directed straight to the relevant person/team