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Sometimes people have achievement issues, profile issue or site issues and as more post the conversations move down the list and sometimes are lost and forgotten and this can annoy OP.

My suggestion would be to develop/install ticketing system. All staff members would have access and be emailed when there was new submission. Each ticket would be given it's own id along with a status (open, in progress and closed along with the staff member who has took on the job.) Users could recieve a PM from a generic user GTN HELPER? To keep them updated.
That's a great idea. I know a few sites that uses that system
Cogito Ergo Sum | Member of the Month Oct 2016

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Sounds great, but logistically it could be a nightmare. I think it could be simplified a bit,but definitely an idea I can get behind.
Life goal own all retail X-Box games. My collection: X-Box: 512, X-Box 360: 1189, One: 126
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